Refund Policy
7-Day Money-Back Guarantee
iptvmaxcanada offers a 7-day money-back guarantee on every subscription plan. If a genuine, unresolved technical issue keeps the service from working within your first 7 days, we issue a full refund.
Last updated: March 23, 2026
Eligibility for a Refund
To qualify, your request must reach us within 7 days of activation, and you must first let our support team attempt to resolve the technical issue. Refunds cover first-time subscribers. Accounts that breach our Terms of Service, including sharing beyond your plan’s device limit, are not eligible.
Technical-Issue Validation
Because most issues are quick device or network fixes, we ask that you contact our Telegram support first so we can validate the problem. If our team cannot resolve a legitimate service fault within a reasonable time inside your 7-day window, your refund is approved.
How to Request a Refund
Contact our support team through Telegram, give your account username, and describe the issue. We process eligible requests within 3 to 5 business days.
Refund Method and Window
Refunds are returned to your original payment method. Card refunds usually appear within 5 to 10 business days depending on your bank. Cryptocurrency refunds (BTC, ETH, USDT) are issued in the original coin at the purchase-time rate. All amounts are handled in Canadian dollars (CAD).
Non-Refundable Situations
Refunds are not available after the 7-day window closes, for accounts terminated for Terms violations, or for reseller credits already used to create subscriptions.
Free Trial
Our 24-hour free trial needs no payment, so no refund applies. Use the trial to confirm quality before you pay a single dollar.